On Saturday 24th March 2018 at aproximately 11pm and Sunday 25th March 2018 at aproximately  10am, there were partial outages at our Hong Kong Data Center.

1 UPS, used for 4 racks, apears to have failed, resulting in power outages in the affeceted racks. The power outages would have lasted only 2-3 minutes prior to our on-site diesel generator starting up and providing power to the data center.

Host Hong Kong's own HA Cluster was also affected, resultig in approximately 40 minutes (cumultively) of inaccesibility throughout the period.

As of 1PM, power maintenance work at our building was complete, and we expect no further incidences.

To address the UPS problem, new battery banks will be purchased, as well as addtional redundnat UPS devices.

2 VPS nodes were also severely affected. The affected nodes primarily host the HK-KVM-PROMO and HK-KVM-LET-SPECIAL plans. As of  7PM (HKT), the 'Promo' node was fully restored. The 'LET Special' node remains offline. Our technicians are working dilligintly to resolve the issue.

For any concerns or questions, please feel free to contact us via our ticketing system.

Monday, March 26, 2018

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