For approxately 2 hours, between 10:15am and 12:35pm, the majority of our storage servers, responsible for our Cloud, became unavailable. The Power Distribution Unit for the rack failed, resulting in 8 storage nodes losing power. This included the storage node that hosts our own website, thus, www.hosthongkong.net was also unavailable during this ... Read More »
We have once again changed the IP of the NAT VPS. As always, please continue to use the domain nat1.hk.pn to access your VPS. The host address (domain name) has not changed. Only the IP for which the domain resovles to has changed. The new IP should not be blocked in China, and we have added improved routes to China, providing lower latency and ... Read More »
Our NAT VPS public shared IP has changed from 220.127.116.11 to 18.104.22.168.The domain NAT0.HK.PN has been updated to reflect this IP change, but it may be several hours for the DNS to propogate through the global DNS system.There has been no change to the port numbers allocated to each VPS. There has also been no change to the IPv6 addresses ... Read More »
Host Hong Kong would like to remind all clients that our Banking details have changed and the old account will no longer be able to accept deposits as of January 31st 2019. Please ensure to check the invoice for the latest banking details. If in doubt, please contact us.
Following the power outage at 9:30am on March 25th, the VPS node SVR67, hosting primarily the HK-KVM-Promo plans, was repaired and brought back online at around 4am, March 26th.
All VPS on the affected node should now be online and fully operational.
For any concenrs or queries, please feel free to contact us via our Ticket Help Desk.
On Saturday 24th March 2018 at aproximately 11pm and Sunday 25th March 2018 at aproximately 10am, there were partial outages at our Hong Kong Data Center.1 UPS, used for 4 racks, apears to have failed, resulting in power outages in the affeceted racks. The power outages would have lasted only 2-3 minutes prior to our on-site diesel generator ... Read More »
On Sunday 25th March, our building's power will under inspection and maintenance. Maintenance work is scheduled to begin at 9:30 AM and last until 5PM.We are committed to continue providing uniterupted service throughout this period, and have a generator for our power needs for the entire duration. We have scheduled a full service of our ... Read More »
Following the hardware failure with VPS Node C029, a new node has been setup and VMs created.
All affected users should now have a new working VPS now, running on the new node.
For any users still experiencing problems, please contact us via the ticket system.
Regretabbly, the VPS Node C029 has experienced a hard drive failure. As a result, all NAT on the node will need to be recreated on a new node. A new node is expected to be up and running within 1 working day, and each VM will be recreated manually.Further updates will be made available on our announcements page. However, if you have any concerns ... Read More »
Despite the ongoing DDoS attack, steps have been taken to mitigate the attack even through our Premium Routes.
Network performance, both in terms of latency and throughput, should largely be back to normal now for the affected subnet.